Fair, clear, and student-friendly
Pathshala MCQ aims to keep subscriptions affordable and transparent. We understand that billing issues can happen, so we review refund requests in good faith based on the conditions below.
1. Refund eligibility
A refund may be considered if:
- The request is made within 7 days of the first paid subscription purchase.
- The payment was charged successfully but the paid features were not activated properly.
- There was a duplicate or accidental payment for the same subscription period.
- A technical problem on our side materially prevented use of the subscription.
2. Non-refundable cases
Refunds are generally not available when:
- The subscription period has already been substantially used.
- The request is based only on exam results, preference changes, or lack of study completion.
- The account was suspended for abuse, fraud, scraping, policy violations, or unauthorized sharing.
- The user does not provide enough billing information to verify the request.
3. How to request a refund
To request a refund, contact support through the Contact page or email [email protected] with:
- Your full name and registered email or phone number
- Transaction ID or payment reference
- Payment date and method used
- A short explanation of the issue
4. Processing time
Once approved, refunds are usually processed within 3 to 5 working days. The actual time it takes for money to appear may depend on the payment provider, such as bKash, Nagad, card processors, or banking systems.
5. Subscription cancellations
Canceling future renewals does not automatically create a refund for the current billing period unless the case qualifies under this policy.
6. Fraud and abuse review
Refund requests that appear fraudulent, repetitive, or abusive may be denied after review. We reserve the right to request additional verification before approving payment reversals.
7. Contact
For billing and refund assistance, contact [email protected] or visit the Contact page.