Contact & Support

Have a question, found a bug, or want to suggest a feature? We'd love to hear from you. We reply within 24 hours.

Common Topics

Select a topic to fill the form automatically

💳 Subscription / Payment

🔧 Technical Issue

❓ Wrong Answer / Typo

🔑 Account / Login

💰 Refund Request

💡 Feature Suggestion

🏫 Institute / Bulk Plan

✉️ Other

Send us a message

We usually respond within 24 hours on business days.

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Last Name

Email Address *

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Topic *

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✅ Message sent! We'll get back to you within 24 hours. Thank you!

Other ways to reach us

✉️

Email Support

[email protected]
Mon–Fri, 9am–6pm BST. Usually replies in a few hours.

💬

Live Chat (App)

Open the Pathshala MCQ app → tap the Help icon in Settings to start a live chat with our support team.

📱

WhatsApp Support

+880 1X XXX XXXXX
Available Sun–Thu, 10am–5pm BST.

🏢

Office Address

House XX, Road XX, Block X
Dhaka 1212, Bangladesh

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Quick Answers

The most common questions our support team receives.

Refunds are processed within 3–5 working days. bKash and Nagad refunds may arrive faster. You'll receive an SMS/email confirmation once processed.

Inside the app, tap the flag (🚩) icon next to any question to report an error. Or send us an email with the question text, your answer, and why you think it's wrong. Our team reviews all reports within 48 hours.

First, try resetting your password from the login screen. If you still can't access your account, contact us with the phone number or email you registered with and we'll verify and restore access within 24 hours.

This usually resolves within a few minutes. Force-close and reopen the app. If the issue persists after 30 minutes, email us your transaction ID and phone number — we'll manually activate your subscription immediately.