Protecting student information
Pathshala MCQ respects your privacy. This Privacy Policy applies to our public website, mobile application, support channels, and related services. By using our services, you agree to the collection and use of information as described below.
1. Data we collect
We may collect the following types of information:
- Account information: your name, email address, phone number, password hash, and profile details.
- Learning activity: answered MCQs, mock test attempts, bookmarks, notes, leaderboard position, study streaks, and analytics.
- Device and usage data: device type, operating system, app version, IP address, browser information, and session logs.
- Payment-related records: subscription plan, payment status, transaction references, and billing timestamps.
- Support communications: messages, emails, and issue reports sent to our support team.
2. How we use data
We use personal data to operate the platform and improve learning outcomes. This includes:
- Creating and managing your account.
- Delivering MCQ practice, analytics, rankings, AI Tutor responses, and personalized content.
- Processing subscriptions and verifying payment status.
- Monitoring misuse, fraud, abnormal activity, or service abuse.
- Responding to support requests, refunds, and account recovery requests.
- Improving product performance, security, and educational quality.
3. Payments and subscriptions
When you subscribe to a paid plan, we may store payment metadata such as plan type, payment method, transaction ID, and activation status. Sensitive card details should be processed by approved payment providers and are not intended to be stored directly by the website's static pages.
4. Cookies and analytics
Our website may use basic cookies or analytics tools to understand traffic, measure page performance, and improve usability. These tools may collect aggregated information about visits, device types, and page interactions.
5. Sharing of information
We do not sell personal information. We may share limited information with service providers that help us operate our platform, such as hosting, analytics, communication, and payment partners, but only when reasonably necessary.
6. Security
We take reasonable technical and organizational steps to protect your information, including authentication, access control, and service-level security measures. However, no internet-based system can be guaranteed to be fully secure in all cases.
7. Data retention
We retain account and learning records for as long as necessary to provide the service, comply with legal or operational obligations, resolve disputes, and maintain academic history where appropriate.
8. Your rights
You may request access to your personal information, correction of inaccurate information, or deletion of certain data where applicable. Account deletion requests may still require us to retain some records for billing, security, or legal purposes.
9. Children and students
Pathshala MCQ is built for educational use. If a minor uses the platform, parents or guardians should supervise usage and account registration where required by local norms or institution policy.
10. Third-party links
Our website may link to third-party sites, app stores, payment partners, or social platforms. We are not responsible for the privacy practices of those external sites.
11. Policy updates
We may update this Privacy Policy from time to time. Material changes should be reflected on this page with an updated effective date.
12. Contact us
If you have any privacy-related questions, please contact [email protected] or use our Contact page.